FAQ

1. What products do you sell?

We specialize in high-quality indoor and outdoor chairs, including patio seating, lounge chairs, dining chairs, and comfort-focused designs for home and garden spaces.

2. Do you offer free shipping?

Yes! Shipping is 100% free on all orders within the United States.

3. How long does shipping take?

Orders typically arrive within 8–12 business days after being shipped.
Processing time is 1–2 business days before shipment.

4. Do you ship internationally?

At this time, we only ship within the United States.

5. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.
Tracking updates may take up to 24 hours to appear.

6. What is your return policy?

We offer a 30-day free return policy.
If you're not fully satisfied, you can return your item at no cost for a refund.

7. How do I start a return?

Simply contact our support team at:
📧 contact@cloudpatio.com
📞 +1 (201) 975-3018
We’ll send you a prepaid return label and instructions.

8. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with photos, and we will replace or refund your item immediately.

9. Do you charge restocking fees?

No. There are no restocking fees for returns.

10. What payment methods do you accept?

We accept major credit/debit cards and secure digital payment options (depending on your store platform setup).

11. Can I cancel my order?

Yes, orders can be canceled before they are processed (within the first 1–2 business days).
Once shipped, orders cannot be canceled but can be returned after delivery.

12. How do I contact customer support?

You can reach us anytime using the following:
📧 contact@cloudpatio.com
📞 +1 (201) 975-3018
📍 190 Whitman Ave, Edison, NJ 08817